Terms & Conditions

Gift Vouchers

• Gift vouchers are not redeemable for cash.
• Gift Voucher are non-refundable.

Premium Knife Set Purchase

Ordering

• Orders can be placed through our official website or directly at any of our restaurant locations.
• Payment must be made in full at the time of order through our accepted payment methods (credit/debit cards, online payment platforms).

Delivery and Shipping

• A flat delivery fee of AUD $15 applies to each set ordered, covering shipping anywhere within Australia.
• Postage is made out every Monday.
  Orders placed after the cut-off time will be scheduled for delivery on the subsequent Monday.
• Deliveries will be made to the address specified in the order. Please ensure accuracy as changes to the delivery address after the order is dispatched may not be possible, we do not send to Po Box.

Shipping Restrictions

• Shipping is available only within Australia. International shipping is not yet available.
• Delivery times may vary depending on the exact location and external factors such as weather conditions and postal service delays, which are beyond our control.

Cancellations and Refunds

• Orders can be cancelled within 24 hours of placement without any charges. Cancellations beyond this period may incur a cancellation fee equivalent to the delivery fee.
• Refunds will be processed for canceled orders and returned products that are in unused and original condition. The refund will be issued to the original method of payment within 14 business days.

Return Policy

• Returns must be initiated within 7 days of receipt of the product for a full refund, provided the items are in their original, unused condition and include all original packaging.
• Return shipping costs are the responsibility of the customer, unless the return is due to a defect in the product or an error in order fulfillment on our part.

Liability

• The restaurant is not responsible for damages or loss incurred during shipping.
• Claims for such cases should be directed to the shipping carrier.

Age

• If you are under the age of 16, you should always have the express consent or a parent and / or legal guardian before accessing this website.

Changes to Terms and Conditions

• We reserve the right to modify these terms and conditions at any time without prior notice. The updated terms willl be effective immediately upon posting on our website.
• For further inquiries, please send us an email at hello@volcanos.com.au.