Terms & Conditions

Earning Points

• Members earn 1 point for every $1 spent on eligible dine-in purchases at participating Volcanos Steakhouse locations.
• Customers must be registered in the Family Rewards system to earn and redeem points.
• Customers must present their registered QR code or membership account during the transaction.
• Points cannot be transferred between accounts.

Approved Reward Tiers

Family Rewards points may only be redeemed through the following approved reward tiers:

• 1,000 points = $50 Gift Voucher
• 3,000 points = $150 Gift Voucher + Premium Steak Knife Set

Reward tiers are fixed and cannot be converted into custom dollar amounts, partial redemptions, or direct discounts.

Reward Redemption Rules

• Points cannot be used as direct payment or instant discounts on meals.
• Customers cannot request custom dollar values based on their remaining points balance.
• Remaining points after redemption do not automatically qualify customers for another voucher.
• Rewards must follow the official Family Rewards structure only.

Examples of incorrect redemptions:

• 2,000 points cannot be converted into a custom $100 voucher.
• 500 points cannot be redeemed as a $25 discount.
• Points cannot be split into smaller custom amounts.
• Customers cannot combine leftover points into unofficial reward values.

Reward Reset Process

Once a customer redeems either of the approved rewards, their reward cycle will reset.

To become eligible to start earning toward another reward cycle, the customer must complete five (5) eligible dine-in visits after their redemption.

After completing the 5th visit, the customer will receive a complimentary mocktail added to their account for their next visit.

Once this reset process is completed, the customer can start earning points again toward the next available reward tier.

This system is designed to prevent duplicate reward claims using leftover points from the same earning cycle while continuing to reward loyal returning customers.

Redeeming Rewards

• Rewards must be redeemed using the customer’s registered Family Rewards account.
• Reward redemptions are subject to verification and approval by staff or management.
• Volcanos Steakhouse reserves the right to deny any redemption that does not comply with the program rules.
• Only one Family Rewards voucher may be used per transaction unless approved by management.

Eligible Transactions

Points can only be earned on eligible dine-in purchases at participating Volcanos Steakhouse locations.

Points are not available for:

• online orders
• takeaway purchases
• third-party delivery platforms
• gift card purchases
• selected promotional transactions.

Tracking Points & Manual Assistance

• Customers are responsible for monitoring their own points balance.
• If a customer cannot redeem automatically due to a technical issue, staff may assist with a manual verification process.
• Volcanos Steakhouse reserves the right to investigate suspicious activity or duplicate claims before approving manual adjustments.

Voucher Usage

• Gift vouchers are valid for dine-in only.
• Vouchers cannot be exchanged for cash or refunded.
• Rewards and complimentary perks are non-transferable.

Point Expiration

• All points expire on 31 December 2026 unless otherwise stated.
• Expired points cannot be reinstated or transferred.
• Volcanos Steakhouse currently does not send automatic expiry notifications.

Membership Conduct

Volcanos Steakhouse reserves the right to suspend or terminate accounts involved in

• fraudulent activity
• duplicate accounts
• abuse of reward mechanics
• unauthorised manual adjustments
• misuse of vouchers or promotional perks

Program Changes

Volcanos Steakhouse reserves the right to update, modify, pause, or cancel the Family Rewards Program and its terms at any time without prior notice.

For assistance regarding your Family Rewards account, please speak with our team in-store or contact us at hello@volcanos.com.au.